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Communicator

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Show full dates on all Communicator messages

Sometimes texts have dates, sometimes they do not. When they do not, it makes it difficult to understand when the text was sent. A time stamp alone is not sufficient, IT NEEDS A DATE.
Drew Cullen over 1 year ago in Quorum DMS / Communicator 0

WO Texts, Quotes Texts, and Service Appointments Texts, should all be in one Communicator thread/conversation

When sending Communicator messages directly from a transaction in QDMS (a work order, service quote, service appointment, etc.), a new conversation is started that is specific to the transaction. As you can see above, messages to the same customer...
Drew Cullen over 1 year ago in Quorum DMS / Communicator 0

Separate Communicator Text Reminders from E-Mail

Would like to have separate methods of contact for sending customer invoices and appointment reminders. When changing the method of contact so the Invoices can be emailed to the customer they no longer get the Service or Parts Reminder Texts. The ...
Rosie Gray over 1 year ago in Quorum DMS / Communicator / QuorumDMS Service 0

Improvement Request: Enhanced Web Access for Multi-Rooftop/Database Dealership Environments

Enhancing Web Access for Multi-Rooftop/Database Dealers: In the case of dealerships with multiple rooftops (RTs) operating on the same database or dealer groups where users frequently switch between stores or hold directorial roles, it becomes nec...
Guest over 3 years ago in Quorum DMS / Communicator 1

Enhanced Message Tracking for Dealership Users in the Communicator Application

Dealership users have requested a feature in the Communicator application that would show if a message was sent to a different email address or SMS number than what is registered in the customer's profile within the Quorum DMS. This addition would...
Shannon Maloley over 3 years ago in Quorum DMS / Communicator 1

Change Request: Improving Text Message Syntax and Personalization for Service Appointment Confirmations

I would like to address a redundancy issue in the outgoing text message syntax used for service appointment confirmations. Currently, the initial message includes the line "Message From %this dealer%," followed by "See link for appointment confirm...
Shannon Maloley over 3 years ago in Quorum DMS / Communicator / QuorumDMS Service 1

Enhancement Request: Integration of 'Digital Check-In' Hyperlink in Service Appointment Calendar Entry

To optimize user convenience, it is requested to integrate a 'Digital Check In' hyperlink into the calendar entry when a service appointment is added from the Service Appointment confirmation. This enhancement will empower users to effortlessly lo...
Guest almost 4 years ago in Quorum DMS / Communicator / Power Lane / QuorumDMS Service 1

Enhanced Access Control for Email and Texting QTemplates Based on User Permissions

A user has requested that we improve the access to email and texting QTemplates based on the user's access permissions specified in the DMS Security module. Currently, all users have unrestricted access to every type of email template, leading to ...
Shelly Galway-Lowe about 2 years ago in Quorum DMS / Communicator / QTemplates 0

Enhancement Request: Streamlined "No Stock" Button for Parts Requests in Communicator

In my role as a parts advisor frequently utilizing Communicator for Parts Requests, I frequently encounter the need to manually input the phrase "No Stock" to advise the technician of this status on requested parts. This is a request to implement ...
Guest over 2 years ago in Quorum DMS / Communicator / QuorumDMS Parts 1 Planned

Enhancement Request: Improving User Experience in Communicator with Outgoing Area Code Modification and Message Confirmation Mechanism

A request has been made to incorporate essential functionalities into Communicator, aimed at enhancing user experience. Firstly, there is a need to enable users to modify the outgoing area code for their Communicator SMS messages, allowing them to...
Guest over 2 years ago in Quorum DMS / Communicator 1