Quorum Ideas Portal
ADD A NEW IDEA

Telephony

Showing 17 of 908

Ability To Delete Call Recording in DealerMine

Please create the ability to delete call recordings rather than having to call support to do this.
Kandise Bryant 28 days ago in DealerMine / BDC / Telephony 0

Call Log Not Reflecting Time Zone

Currently the Database Call Log reflects the time zone in PST by default, regardless of which timezone the stores are in. Presumably this is because you can filter to ALL so when displaying ALL, the timezones would need to be consistent, and PST i...
David Haley 3 months ago in DealerMine / Telephony 0

Export Call Log Details

We would like the ability to export the Call Log Details to a CSV file.
Kandise Bryant 5 months ago in DealerMine / Telephony 0

Telephony - Ability to Record Multiple Voice Files at Once

I would like the ability to record multiple voice files without having to call the toll free number and enter the pin every time.
Guest about 1 year ago in DealerMine / Telephony 0

Telephony: Auto Redirect if Customers waiting Too Long

Please allow the ability to automatically redirect customers within Telephony if they are waiting in the Queue for longer than 30 secs. I would like a setting within Telephony where I can set a time (say, 30 seconds), where if a caller is waiting ...
Guest almost 4 years ago in DealerMine / Telephony 0

Telephony: Answer Rate

As a Telephony user, answer rate is a basic and vital piece of data I expect to be able to pull. Please make this available
Sharon Daley about 4 years ago in DealerMine / Reporting / Telephony 0

Telephony Dashboard for AC

Can we have a total in the Name Tag that displays Outbound calls made = Inbound calls made = Emails Sent = Texts Sent = Letters Sent= Total = Would satisfy the needs for this case
Lori Martin over 4 years ago in DealerMine / BDC / Telephony 0

Team Leads Ability To View Queue Like A Master

Please add in a feature, perhaps to user access, that can identify a user as a team lead, and that will give the user access to be able to view queues like a MASTER user
Sharon Daley over 4 years ago in DealerMine / BDC / Telephony 0

Telephony Recordings - Access Request

The Ability to view listen to call recordings should be based on user access. Currently, anyone with access to a customer profile can listen to calls. From a confidentiality and privacy perspective, this needs to be tightened up as only select peo...
Guest almost 5 years ago in DealerMine / Telephony / User Setup 0

Don't Show Click To Call Icon for Invalid Numbers

Please update the system so the Click to Call Icon doesn't display unless the phone number is deemed valid, such as when it's listed as all 0's
Guest almost 4 years ago in DealerMine / Customer Profile / Telephony 0