I am looking to add 4 new sections to the BDC Assist Treeview Structure, if possible. (This may be a case for the Development team) Having these sections will be helpful to our appointment coordinators and will create less confusion and fewer book...
Follow ups with the option to add a time of day along with the date. My customer's often ask me to call back at another time of day because they are shift workers or out at the time I call. I often will put a follow up to remind myself to call the...
Can we have a total in the Name Tag that displays Outbound calls made = Inbound calls made = Emails Sent = Texts Sent = Letters Sent= Total = Would satisfy the needs for this case
Please add in a feature, perhaps to user access, that can identify a user as a team lead, and that will give the user access to be able to view queues like a MASTER user
Telephony: Pop Up When Logging Out as Training or Meeting
In telephony, people are logging out as "Training" or "Meeting" but are not actually doing those things. Some of them are using these for extra break time. Is it possible that when they choose either Training or Meeting that a pop-out comes out as...
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