Quorum Ideas Portal
I am looking to add 4 new sections to the BDC Assist Treeview Structure, if possible. (This may be a case for the Development team)
Having these sections will be helpful to our appointment coordinators and will create less confusion and fewer booking errors.
SPORDS- Special order parts
This would be great to have as its own section. I have had to add SPORD specifications to the recalls and/or special booking instructions sections, which can cause some confusion with our appointment coordinators
TIRES- Instead of having 2 different sections Tire Storage & Tire Machines/Max Booking for Swaps. Could we have 1 section named Tires to avoid confusion of looking in 2 different sections for tire information?
UBER- A lot of dealerships use UBER now, it would be best for it to have its own section. I have had to add UBER information under the shuttle section, this can cause errors.
SCRIPTING- Some of our dealerships have specific scripting, that they would like our appointment coordinators to use on every call.
I agree with tires being combined. We often see the same information located in two sections.
I would like to have a section called "Transportation" that would include Shuttle, Uber, Valet, Taxi, Rental, so that it's all situated under one section for easy reference.
I agree with adding Scripting as a separate category but would also like to see a section called "Special Promotions" right after "Services to Offer" instead of having this included under "Special Booking Instructions". Promotions change monthly so this is something that needs to stand out and be easily referenced by the BDC.
For SPORDS I would like to have a section called "Call Types" that includes Spords, Web leads, Confirms, No shows, CSI, GM Leads and e-service. This would ensure whenever there was staffing change, ie Appointment Coordinators or Supervisors everyone would be clear on what call types are to be completed on a dealership on an ongoing basis. There are often misses with staff changes knowing what call types are to be completed which leads to a poor customer experience for the dealership.