Engage AI Batch Texting - Remove Wait Time Between Responses
Engage AI waits around a minute after it receives a response from the customer before it responds back. This ensure it doesn't feel automated. This makes sense after teh first reply, but after that it feels like it should be more instant to keep t...
Engage AI Batch Texting: Add Additional Contact Types
It is a great tool, especially with its current focus on maintenance. However, I believe it is missing a valuable opportunity to improve customer experience. With Batch Texting feature allowing messages for Confirms, No-shows, and Maintenance, I p...
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