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Batch Jobs

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Stop Batch and Add Warning When Template or Voice File Deleted

Currently, when a Sales Schedule is set up, if it's via email or text and the underlying template is deleted, the sales schedule will not run. However, if it's set to run via voice drop and the underlying voice file is deleted, the sales schedule ...
Patrick Manning 7 days ago in DealerMine / Batch Jobs 0

Prevent Early Batch Email and Text Campaign Sends

Overview: Fetch currently allows emails and text messages to be sent before the start of the business day. However, when scheduling a text or email blast, users may inadvertently send messages outside of the time frames permitted by CASL regulatio...
Kandise Bryant 3 months ago in DealerMine / Batch Jobs / Fetch 0

Batch Text: Limit Total That Can Send Daily

Can an option be created in DealerMine that would prevent sending too many batch texts each day?
Guest 3 months ago in DealerMine / Batch Jobs 0

Batch schedule Time Zones Should Read from Store Setup

I need to be able to schedule batches across time zones and have the options in the drop down to be either wide open and follow business rules or be the time zone of the dealership not my computer time zone. Please add some kind of flag so rather ...
Kandise Bryant 7 months ago in DealerMine / Batch Jobs 0

Ability to Flag Recycle Codes as Batch Only

Need an option to flag certain recycle codes as "Batch Only" such as "Voice Drop", "Batch Text" etc... so they are not available for Appt Coordinators to select on a customer profile when recycling.
Lisa Winchester 3 months ago in DealerMine / Batch Jobs / Setup & Configuration 0

Fetch Automation: Add "Declined" Contact Type

When setting up a Fetch Automation in Batch Contacts, please add the Declined contact type so it can be recycled properly
Tim Twells over 1 year ago in DealerMine / Batch Jobs / Fetch 0

Add Transportation Type to Batch Contact Settings

Please add Transportation type to the Batch Contact settings for batch emails and texts. This would allow the setup of different batches per transportation type, attaching different templates to ensure any wording specific to waiters etc... can be...
Brenda Krause 8 months ago in DealerMine / Batch Jobs 0

Batch texting Auto Replies

I would like to add an option for texts. If a customer replies with a key word (example Yes or No) an automated text can go out sending the specific message. As an example, we are currently sending out batch CSI text messages. I want the customer ...
Guest about 2 years ago in DealerMine / Batch Jobs / Texting 1

Add Hover Over to Explain what Batch Contact Status Means

Can we please ensure there are definitions for each Batch Contact Status when you hover over the Status? Some have definitions but others do not, or have unclear definitions. "Sent" of course means that it was sent. "Success" means that the intera...
Shania Lynds over 1 year ago in DealerMine / Batch Jobs 0

Allow Fetch Automation from More than One Contact Method For Each Customer

Issue: I would like customers to get both a voice drop and a batch email for CSI with in a 30 minute and before the OEM surveys going out. Troubleshooting: Admin - Templates/Batch Setup - Batch Contacts - Voice Drops - Showing Fetch Automation for...
David Haley 9 months ago in DealerMine / Batch Jobs / Fetch / Voice Drops 0