When sending voice drops from a fetch, the recycle comments do not show the Fetch campaign name. It would be incredible if the recycle comments reflected the Fetch name rather (or in addition to) than the Voice Drop file name. This would help when...
Can Voice Drops be scrubbed before they are pulled from call select? This will help ensure a higher success rate. Currently, customers are pulled from call select then scrubbed based on several factors including the batch setting (# days between).
Allow Fetch Automation from More than One Contact Method For Each Customer
Issue: I would like customers to get both a voice drop and a batch email for CSI with in a 30 minute and before the OEM surveys going out. Troubleshooting: Admin - Templates/Batch Setup - Batch Contacts - Voice Drops - Showing Fetch Automation for...
Include Fetch Campaign name in Voice Drop Recycles
Can you please add the Fetch Campaign Name to the automated recycle performed by "Voice Drop"? Currently, only the Contact Type & Voice File title are being left and this is not enough identifying information. Users are unable to tell why the ...
Customers are being presented in call select the same day that they are receiving voice drops, which happens when a customer has more than one VIN on their profile and only one of them received a VD. The example given was a customer with Multiple ...
I am looking for a report that would let me know what customer and which services were booked for customers that were left a Voice Drop. Basically, the voice drop report should let you drill down to what is being booked.
Can we create a stats popup after send voice drop (from the fetch screen) to display the status of each voice drop? Similar to what is in Template/Batch set up:
I would like the "auto calls" changed to "voice drops" in the reporting data and graph information. Auto calls are no longer a valid reporting item. It would be great to see voice drop information in this report.
I would like the ability to see the voice file used in the Voice Drop report to be able to better identify what recordings work better than others. Is this something we can add?
1
Already exists
