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Texting

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Texting Popup Doesn't Save Draft

Before changes were made to the texting window, if you starting writing a text, then navigated away, when you came back to that customer what you wrote was still there. This is no longer the case. Please add logic to temp save it for that session/...
Patrick Manning 5 days ago in DealerMine / Texting 0

Ability to Send Test Text from Template

I can send a test email, but I can’t send a test text message, why? Can you please add this functionality as what you see in the text editor is not always what arrives in the customers phone.
Lisa Winchester 5 months ago in DealerMine / Texting 0

Mass Delete/Archive Orphan Texts

Can we please have a way to mark orphan text messages as deleted and not really delete them (archive?) and make a way to complete this in the GUID, not forcing support to Delete data from the tables. This needs to be able to done en masse
Kandise Bryant 5 months ago in DealerMine / Texting 0

Appointment Booked Text Notification

I am requesting that DM send a text notification as soon as the appt is booked. Currently DM can send an email, but it cannot send a text
Guest about 1 year ago in DealerMine / Setup & Configuration / Texting 0

Add eService (OLS) Nickname as a Service Merge Field

Please consider adding the E-Service Nickname as a Service Merge Field for text/email templates. When send confirmations to customers we will be able to work in the transportation type into the verbiage. Currently, I’m running a separate texting t...
Hope Gabric 8 months ago in DealerMine / Email / Texting 0

Auto Reply to Confirmation Texts

When a guest replies "C" to confirm their appointment, the system should automatically reply with a thank you text saying we look forward to seeing you soon rather than have the Appointment Coordinators needing to act on those text messages manually.
Mike Bosch 11 months ago in DealerMine / Texting 1

Enforce Manually Marking Text Messages as Read

Instead of auto marking a text message as read, could we instead have it so you had to manually mark it as read? With multiple teams and users accessing the same "inbox" for text messages could we have it so the user has to mark the text as read o...
Tim Twells over 1 year ago in DealerMine / Texting 0

Drill Down Data for Texting Stats Tab

I would like to have access to the data to match the results of the Text Stats tab categories. Can we either drill down in the tab or create a data source so a fetch can be created to extract the data needed?
Guest 7 months ago in DealerMine / Texting 0

Text Message Not Saving Draft

Since DealerMine removed the slide-in text message feature, closing the SMS pop-up now clears out any data entered. Users cannot minimize or save a draft of a text and go back to complete it. Could you please find a way to allow users to save the ...
Kandise Bryant 7 months ago in DealerMine / Texting 0

Batch texting Auto Replies

I would like to add an option for texts. If a customer replies with a key word (example Yes or No) an automated text can go out sending the specific message. As an example, we are currently sending out batch CSI text messages. I want the customer ...
Guest about 2 years ago in DealerMine / Batch Jobs / Texting 1