Service Manager Role Type Should Have Access to Stats Button
Many times, the service managers are the ones in charge of the BDC, why doesn’t the user type “Service Manager” have access to this information? This is a nice feature to have a quick look at how the team is doing. Except, Service Managers don’t g...
Appt Prep: Edit Categories Should be Based on User Access
As soon as you give a user access to Appt Prep, they automatically get access to edit categories: This should not be given to users by default, and should be part of User Access for Manager level
The Ability to view listen to call recordings should be based on user access. Currently, anyone with access to a customer profile can listen to calls. From a confidentiality and privacy perspective, this needs to be tightened up as only select peo...
User Access Removal Should Also Remove Email Access
When we are removing a user from the store access under user setup can we please have it so that the email Inbox that is linked to them for that store is removed as well? Users can still see the email account once access has been removed unless yo...
When you create a role in role setup, you can already duplicate to additional stores, but if you edit that role afterwards, you have no way if duplicating the changes across the same role with the other stores. I just had to go through all 14 stor...
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