Follow ups with the option to add a time of day along with the date. My customer's often ask me to call back at another time of day because they are shift workers or out at the time I call. I often will put a follow up to remind myself to call the...
Since DealerMine removed the slide-in text message feature, closing the SMS pop-up now clears out any data entered. Users cannot minimize or save a draft of a text and go back to complete it. Could you please find a way to allow users to save the ...
Multiple Web Leads from Same Customer Different Sources
Need to find a way to be able to intuitively link leads for the same customer, that come in from the same or different sources, so that they are going to the same salesperson. IE: Lead comes in from source1 for John Doe (johndoe@email.com, 555-111...
Service Manager Role Type Should Have Access to Stats Button
Many times, the service managers are the ones in charge of the BDC, why doesn’t the user type “Service Manager” have access to this information? This is a nice feature to have a quick look at how the team is doing. Except, Service Managers don’t g...
I would like the ability for customers to be able to edit their contact info online in OLS. Currently, when you match it blanks out the details at the end. Would be great to have some kind of SMS validation the customer could go through to verify ...
I would like to add an option for texts. If a customer replies with a key word (example Yes or No) an automated text can go out sending the specific message. As an example, we are currently sending out batch CSI text messages. I want the customer ...
OLS: Don't Delete Year Make Model if VIN Incorrect
If a customer enters their year, make and model & mileage and then enters their VIN incorrectly, it blanks out the make and model. When a VIN is being entered after the year, make and model have been entered, and the VIN is not valid, do not b...
It would be great to have a Dark Mode color theme in DealerMine. None of the current themes are dark enough or have too much contrast. Dark mode reduces eye strain and is extremely beneficial to those with light sensitivity. This would be a great ...
Please add the ability to send an out of office or outside business hours auto reply via both text and email when someone sends a text or email outside opening hours
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