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DealerMine

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Update the Email Editor

When pasting HTML from outside sources into DealerMine’s email editor it does not work well with some newer HTML. Could the email editor need to be updated, or a newer version installed so as to function with outside HTML code?
Kandise Bryant 5 months ago in DealerMine / Email 0

BDC Assist: New Sections to be Added

I am looking to add 4 new sections to the BDC Assist Treeview Structure, if possible. (This may be a case for the Development team) Having these sections will be helpful to our appointment coordinators and will create less confusion and fewer book...
Guest about 3 years ago in DealerMine / BDC 1

Auto Reply to Confirmation Texts

When a guest replies "C" to confirm their appointment, the system should automatically reply with a thank you text saying we look forward to seeing you soon rather than have the Appointment Coordinators needing to act on those text messages manually.
Mike Bosch 11 months ago in DealerMine / Texting 1

OLS Abandon Statistics

Can we implement a feature that allows us to review OLS statistics for customers who have started the OLS scheduling process but did not complete it. Specifically, it would be helpful to have insights into which screen the process was abandoned on...
Hope Gabric 12 months ago in DealerMine / Online Scheduling / Reporting 0

Ability to limit Reports based on Pay Type

We would like to submit a Feature Request to enhance reporting flexibility by allowing stores to select specific pay types to include in reports. For example, providing checkboxes for pay types such as CP, I, and WP would give stores greater contr...
Kandise Bryant 6 months ago in DealerMine / Reporting 0

Engage AI Batch Texting: Add Additional Contact Types

It is a great tool, especially with its current focus on maintenance. However, I believe it is missing a valuable opportunity to improve customer experience. With Batch Texting feature allowing messages for Confirms, No-shows, and Maintenance, I p...
Candace MacLeod 7 months ago in DealerMine / AI Batch Texting 0

Add Customer Merge Reason

Could I have two buckets added to the "Merge" Relationship field if possible? Spouse & Business
Guest 7 months ago in DealerMine / Customer Profile 0

Automatically Remove Opcodes No Longer in DMS

It would be great if there was a way to remove Opcodes from DealerMine, that no longer exist in the DMS system. I would like to see a configuration option to be able to turn off Opcodes that are no longer being sent through the Nightly Data Pull, ...
Shania Lynds 7 months ago in DealerMine / DMS Integration 0

Enforce Manually Marking Text Messages as Read

Instead of auto marking a text message as read, could we instead have it so you had to manually mark it as read? With multiple teams and users accessing the same "inbox" for text messages could we have it so the user has to mark the text as read o...
Tim Twells over 1 year ago in DealerMine / Texting 0

Drill Down Data for Texting Stats Tab

I would like to have access to the data to match the results of the Text Stats tab categories. Can we either drill down in the tab or create a data source so a fetch can be created to extract the data needed?
Guest 7 months ago in DealerMine / Texting 0