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DealerMine

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Call Log Not Reflecting Time Zone

Currently the Database Call Log reflects the time zone in PST by default, regardless of which timezone the stores are in. Presumably this is because you can filter to ALL so when displaying ALL, the timezones would need to be consistent, and PST i...
David Haley 3 months ago in DealerMine / Telephony 0

Reporting for Recall Integration

Currently, DealerMine does not have reporting for Recall Integration. Here are some potential report components to consider: Store-Level Totals: Recall Button requests and unique VIN searches, broken down by user Appointments Booked: Tracking appo...
Kandise Bryant 4 months ago in DealerMine / Reporting 0

Customer Search - Grey out Create until they Search

I would like the system to grey out "Create" until they've hit "Search" - this will ensure that people are not creating multiples over and over again, facilitating the need to merge.
Seretha Gaudet 4 months ago in DealerMine / Customer Search 0

Who Opted Out After Text Campaign?

I want to know how many customers have opted out of texting after receiving the marketing text message We need to have the following fields add to Data Source-Contact History. Turn Off Date , Turn Off User and Turn Off Reason So that we can pull t...
Kandise Bryant 6 months ago in DealerMine / Fetch 1

Appointment History (Appointment Re-creation)

It would be a huge time saver to have a hyperlink embedded on the “Appt Hist” tab for past appointments that need to be recreated. After a customer is a no show and the appt is deleted then we have to recreate the appointment from scratch. The onl...
Hope Gabric 6 months ago in DealerMine / Appointment Schedule 0

Appointment Booked Text Notification

I am requesting that DM send a text notification as soon as the appt is booked. Currently DM can send an email, but it cannot send a text
Guest about 1 year ago in DealerMine / Setup & Configuration / Texting 0

Ability to Flag Recycle Codes as Batch Only

Need an option to flag certain recycle codes as "Batch Only" such as "Voice Drop", "Batch Text" etc... so they are not available for Appt Coordinators to select on a customer profile when recycling.
Lisa Winchester 3 months ago in DealerMine / Batch Jobs / Setup & Configuration 0

Fetch Automation: Add "Declined" Contact Type

When setting up a Fetch Automation in Batch Contacts, please add the Declined contact type so it can be recycled properly
Tim Twells over 1 year ago in DealerMine / Batch Jobs / Fetch 0

Batch ROI Report Email Automation

The Batch ROI report does not currently have an option to Auto email monthly. Please add this option:
Candace MacLeod 10 months ago in DealerMine / Reporting 0

Add Transportation Type to Batch Contact Settings

Please add Transportation type to the Batch Contact settings for batch emails and texts. This would allow the setup of different batches per transportation type, attaching different templates to ensure any wording specific to waiters etc... can be...
Brenda Krause 8 months ago in DealerMine / Batch Jobs 0