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DealerMine

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Telephony: Answer Rate

As a Telephony user, answer rate is a basic and vital piece of data I expect to be able to pull. Please make this available
Sharon Daley about 4 years ago in DealerMine / Reporting / Telephony 0

Mass Delete Fetch

I would like the ability to do a mass delete of fetch Campaigns instead of deleting them one by one. Have a check box to select more then one at a time and if a Fetch is used by Batch, there should be a warning of some kind
Guest about 4 years ago in DealerMine / Fetch 0

Mass Delete Templates

I would like the ability to do a mass delete of email and text templates instead of deleting them one by one. Have a check box to select more then one template at a time If an email or text template is used by Batch and would like it removed maybe...
Guest about 4 years ago in DealerMine / Batch Jobs / Email / Texting 0

Create HTML Email Templates

I would like the ability to create HTML email templates within the DealerMine Application
Guest about 4 years ago in DealerMine / Email 0

OLS: "Type My Service Myself" to select an OpCode

To ensure accuracy of appts being booked via OLS, it would be great if there was an option to "type my request" where the customer could begin typing what they are looking for, assuming what they are being presented with isn't what they want, and ...
Lori Martin over 4 years ago in DealerMine / Online Scheduling 0

CDK: Remove Customer Notes from DM when Deleted in CDK

When Customer Notes are deleted in CDK, they are not being removed from DealerMine
Tim Twells over 4 years ago in DealerMine / DMS Integration 0

Feature Request - Customer profile- Default to Traffic Log

We would like to be able to default the tab the user lands on when going into a customer profile. Service staff would like to land on a different tab than sales staff. For example, service would like to land on the service history tab and sales pe...
Lori Martin over 4 years ago in DealerMine / Customer Profile / Traffic Log 0

Quorum DMS Integration: Push and Pull Contact History

What is the change? They requested to have all forms of contact (email, letter, call, text, voice drop etc) push and pull between Quorum DMS and DM so anyone using either system can see who contacted the customer, the date of contact, and what was...
Sharon Daley over 4 years ago in DealerMine / Quorum Integration 0

Appt Prep: Edit Categories Should be Based on User Access

As soon as you give a user access to Appt Prep, they automatically get access to edit categories: This should not be given to users by default, and should be part of User Access for Manager level
Tim Twells over 4 years ago in DealerMine / Appointment Prep / User Setup 0

Fetch: List of Customer Profile Changes

I am requesting this information as I need to update GM Canada with the current customer information. It is their policy when dealers make changes to a customer's profile, the dealership also updates GM Canada with changes made within the DMS. Cou...
Sharon Daley over 4 years ago in DealerMine / Fetch 0