There is no way to setup a batch email from the "declines" on call select. This is because Declines don't display as a "batch type" when creating a new batch in batch contacts. Please add declines as an options so this group of customers can be ta...
Currently, the search for duplicate channels defaults to 10 days here: and 30 days here: However, the defaults cannot be changed which creates a ton of redundancy re-typing the parameters every time to search for duplicates. Please allow these def...
You are able to add as many holidays as you want in holiday blocking but are unable to delete any. If someone adds a second one for the same day in error, the only thing you can do is move it over to the unblocked column. We should hav...
Vehicles Assigned to Improper Store/Branch After Appt Booked
The confirm call select buckets are still populating correctly, it’s just the profile will show it as branch 1. Please have the branching logic amended to account for open appts as well when assigning branches
Allow Updates in OpCode Utilization to Opcode Complaint Default Wording
When I make price changes I can access opcode utilization to change the price header but I cannot make changes to the default wording for the opcode complaint field, only the description field. Please allow changes to be made to the complaint fiel...
New Fetch Parameters Needs to match Key Report 5.1
Please add the following parameters as new "fields" within FETCH, under Source = Customer Vehicles. The logic behind each field should be the same (or as close as possible) as the same parameters in KR 5.1 and 5.8: 5.1: Total VINs VINs Turned Off ...
Editable Verbiage within .ics Attachments to Appointment Reminders
The current .ics attachment blocks a 1/2 hour slot in the recipient's calendar and simply says 'Service Appointment for <vehicle>'. We have run into numerous complaints from customers who believe the time showing blocked off in the calendar ...
Leah Wallace - Brown
over 1 year ago
in DealerMine / Email
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When using the Grouping dropdown in the traffic log, we would like the groups to be collapsed by default. Currently they are expanded. When looking at the Work Plan > Follow Ups, when the grouping is turned on, it is collapsed by default. We wo...
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