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DealerMine

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Change SMS Icon Colour for Opt Out

If a customer replies "STOP" in order to opt-out of text messaging can the SMS bubble change to red? This way there would be an indicator for all states, Grey = Never opted in Yellow = Opt in sent but customer hasn't replied Blue = Customer has su...
Hope Gabric almost 2 years ago in DealerMine / Texting 1

General Manager access to new Sales Leads After Hours Option

Would like the role of General Manager to have an option to see New Sales Leads (After Hours).
Guest almost 2 years ago in DealerMine / Sales CRM / Web Leads 0

Profile Change Log Update

As a BDC Manager, it is essential for us to have confidence in the accuracy and consistency of customer profile updates. If changes are being made in the DMS but are not reflected in DealerMine, we need to ensure the logs are updated to accurately...
Kandise Bryant 4 months ago in DealerMine / Customer Profile / DMS Integration 0 Planned

Ability to Delete Customers

To keep the client database clean and up to date it would be very helpful to be able to delete duplicates/customers with no data other than a name/etc. This can also free up space. This will also keep us in compliance with CASL.
Seretha Gaudet 4 months ago in DealerMine / Customer Profile 0

Display Kms in Purchase History

It would be nice to see kms of vehicle on sold date in purchase history - helps when there's no service history
Kandise Bryant 9 months ago in DealerMine / Customer Profile 0

OLS: Reschedule Online Appts

It would be great if OLS would help customers be able to rebook their appointment. If a customer has an appointment for Oct 21st and then go back into OLS and book an appointment for Oct 15 we would like it to say something along the lines of... T...
Kandise Bryant 9 months ago in DealerMine / Online Scheduling 0

Allow Appts to be Updated on Days that are Full

Currently, if an appt exists on a day that is full, if you try and update it you can update an opcode successfully, but if you try and change the transportation type, or anything else on the right side of the book appt window, it does not allow th...
Guest over 1 year ago in DealerMine / Appointment Schedule 2

Sales Appointments to be separated from Followups in Sales

I feel that sales appointments are not Follow Ups and should be housed in their own container/bucket/tab and not mixed in with followups.
Rudy Parachoniak about 2 years ago in DealerMine / Sales CRM 0

Fetch: Display all "Sales Types" not just C,W,I

Can we please have the Fetch display all of the dealerships "Sales Types" not just C,W,I defaults.
Kandise Bryant 5 months ago in DealerMine / Fetch 0

Update Serti Integration

Issue: This customer was last here in August. Why is Dealermine showing that the customer came here in September twice when the work order was from May in SERTI. These systems should reflect the same. Serti Support: The date provided is the Docume...
Guest over 1 year ago in DealerMine / DMS Integration 0 Planned