I would like to be able to see all draft appointments under my name tag. Currently I can view all Service BDC users but would also like to see drafts booked by Service Advisors as well as they book appointments through DealerMine too.
Could I please have the BCC email templates set up to be sent to the DealerMine email address (ex. 1111acmeservice11@dealermineinc.com) associated with the branch the appointment was booked for? That way the email is attached to the customer's pro...
Please add a filter option to Key Report 2.3 so I can sort by Username and have all the maintenance under that person, then be able to drill down to see the RO number associated with the lines that were deleted.
When running this report it would be helpful to see how "recycles" that have been made on a said fetch. That way I can see how much effort the BDC is giving to fetch's that are one off customer touches. That way we can tell what is working and wha...
When sending an Appointment Prep Notification email could the VIN be added after the vehicle as well as the DMS #? I have noticed that after the appointment is booked and you go to send the notification off of the existing appointment the VIN will...
Notification of Open Appt or RO When Adding a Vehicle to a File
When adding a vehicle to a file we currently get a notification that the vehicle is on file under another customer. Could we also receive notification if the vehicle has an Open Appointment as well as a "WIP" ? This could really be helpful across ...
When I attended the last DealerMine Summit I was given a chart to break down for close rate with 4 different categories. I have highlighted the manufacturers we represent and would like to know if there is a way that I could get a breakdown by man...
I would like the ability to see the voice file used in the Voice Drop report to be able to better identify what recordings work better than others. Is this something we can add?
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