Ability to Add Opcode to More than One Maintenance Group
Please add the ability to link an Opcode to more than one maintenance group. Often, we create a package based opcode in the DMS for things like seasonal specials which include a number of services. When that OpCode is completed, we want to ensure ...
In PBS, there is a pop-up when a tire storage opcode is added to an appt where they can add notes, such as the location, whether tires are being pulled or stored etc... The problem is, when I use these OpCodes in DealerMine, I have to go into PBS ...
I would like the ability to have the Upsell Analysis report filter by sales type (ALL, CP, IP, WP). Currently, it defaults to ALL and it cannot be changed
Please add the sort option seen in other buckets in call select (By Recycle Oldest to Newest) to the fetch category so it's easier to grab those who have not been contacted or recycled recently
Add Declined/Deferred Recycles/Emails on AM Summary
I would like to request that Decline and Deferred recycles and emails show on the AM summary to justify activity as I feel these are truly a Maintenance call.
Telephony: Auto Redirect if Customers waiting Too Long
Please allow the ability to automatically redirect customers within Telephony if they are waiting in the Queue for longer than 30 secs. I would like a setting within Telephony where I can set a time (say, 30 seconds), where if a caller is waiting ...
I need a way to fetch customers who were sent an email campaign but did not open it. Currently, you can fetch all customers who received an email from a specific campaign using: source = contact history and then REASON IS LIKE "CAMPAIGN NAME and "...
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