When a new OLS appt comes into the unconfirmed tab, and you move to step 2 of the confirmation which is to select a vehicle from the customer's profile, sometimes there is more than one of the same vehicle YMM which makes it impossible to know whi...
Issue: Error messages Not being Clear to end users Reason for Request: Some of the error messages are not very customer friendly, which require customers to reach out to Product Support to have the error translated. See attached as an example. Rec...
Please add an option under User Settings for Appt Prep that would enable the user to be able to see all data under the "Appt Prep" instead of just the ones that are assigned to them.
Allow Fetch Automation from More than One Contact Method For Each Customer
Issue: I would like customers to get both a voice drop and a batch email for CSI with in a 30 minute and before the OEM surveys going out. Troubleshooting: Admin - Templates/Batch Setup - Batch Contacts - Voice Drops - Showing Fetch Automation for...
I would like to set waiters within a specific range, not just specific times. I want to have the ability to book, say, 2 waiters within a range (e.g. 9AM-to-10AM) but my Appt Schedule is setup every 15 minutes. Would like the ability to book 2 wai...
Currently when editing an appt, you have 2 radio buttons you can choose, stay on customer and send notification. I would like an additional button added that says “send updated appt information” and when you click this button it would then open a ...
Having the ability to turn off same day bookings on the Appointment Schedule would assist some Service Managers. You can always mark a day as full, but if they want it to be a consistent limitation, a setting would be more appropriate.
In PBS, when the customer declines a service, and the dealership marks it Deferred or Declined, the requests are moved to the Deferred or Cancelled array of the RepairOrderGet response. Can this please be leveraged to surface these declined servic...
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