Currently, if a Rep is working through the Call Select (outbound calls), and the Customer indicates they want to book the appt at another store, that appt counts as an inbound appt since you now have to do a search to get the customer profile at t...
I would like to put a feature request in for Auto Add Opcodes. I would like to be able to control the order in which the opcodes are added, not just the position. You can control if the Auto Add lines are at the bottom or the top of the other line...
When on the Appt schedule and looking at the Operation Tab you have the options of selecting Hours or Counts. I use Counts, so when I select Counts and then switch to a different day it automatically goes to Hours. This needs to remember your sele...
When you create a team and assign an advisor, the team still shows available hours and appts even though the advisor assigned to that team is off that day. Please see the attached screenshot. Dwane is not in yet his team shows available appts and ...
When changing Shop Hours, I would like to see this NOT change them in the past, so we can go back in time and see how many appts the shop was asking for at any given time, since there is currently no reporting and method to do this
Change Loaner Schedule to Display All Transportation Types on Appt Booking Screen
Please change the "Loaner Schedule" button on the appt booking screen/popup to instead be called "Transportation Schedule". When clicking it, there should be a drop down that allows you to select any of the transportation options set up in transpo...
I would like a new feature added to DealerMine within the book appointment screen for "Promise Date" or "Repair Date". When a customer drops off there vehicle the night before around 4pm or 5pm and the repair is not until the following date, I wou...
I would ike a way to block off half a day when we are closing at 2pm on Christmas eve and New Year's eve. I realize I could use Exceptions/Vacations and then copy the rule to all other Advisors, but this is tedious. It would be a good idea to be a...
From the appointment scheduler it shows the number of max appointments & max hours for the day, if you hover over the max appointments or hours, it will give you a little popup screen that will show a total of Appointment counts & RO count...
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