Issue: Error messages Not being Clear to end users Reason for Request: Some of the error messages are not very customer friendly, which require customers to reach out to Product Support to have the error translated. See attached as an example. Rec...
In PBS, when the customer declines a service, and the dealership marks it Deferred or Declined, the requests are moved to the Deferred or Cancelled array of the RepairOrderGet response. Can this please be leveraged to surface these declined servic...
Our Chrysler stores are working on using a program by Mopar with tablets to help with walk abounds and MPI’s. Unfortunately, this system will not allow appointments to push over from the DMS (Dealerbuilt) when there are special characters in the a...
Quorum Integration: Send Contact and Message Preferance When Creating Customer in DealerMine
When I create a customer in DealerMine, it defaults the contact preference to nothing when it can be set to: Cell Phone = “C”Email = “E”Fax = “F”Home Phone = “H”Letter = “L”Work Phone = “W” There is also a message preference that is always being s...
Quorum - Display Error Message When Unable to Delete Appointment with Parts Attached
In Quorum DMS, it is not possible to delete appts with parts attached, this has to be done in the DMS. However, in DealerMine, there is nothing that displays to advise of this, so the user thinks it just isn't working. An appropriate error message...
Please add integration to PBS so we can pull declined services into DealerMine. Here is an example RO in PBS: In this case, opcode 01MAZ002 is what we use for all declined services. The X just means the job has not been either assigned or punched ...
When a vehicle is marked inactive in the DMS, DealerMine is not doing anything with that information and still displays the vehicle on the customer profile. Please filter out inactive vehicles so they do not show on the customer profile
PBS Integration: Ability to Pull OpCode Flat Hours
Currently, DealerMine pulls "Time Allowed" to display the hours for an Opcode booked in PBS. There is also a "Flat Hours" field that can be leveraged, which would be preferable for our store. Please add this integration
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