Please allow the ability to have a cancelled appt copied and re-created rather than having to do it manually. This could be initiated from the Appt History tab on the customer profile.
Please add Preferred Advisor as a field in Fetch (Service History). Last Advisor is there, but preferred is not. This is set in the customer info popup, but currently can't be searched using fetch
We are wondering if there is anyway to get a voice drop report that looks similar to this? These would be the campaigns from fetch automation so we can see the success per campaign
Telephony: Pop Up When Logging Out as Training or Meeting
In telephony, people are logging out as "Training" or "Meeting" but are not actually doing those things. Some of them are using these for extra break time. Is it possible that when they choose either Training or Meeting that a pop-out comes out as...
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