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Online Scheduling

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OLS: Unique Transportation Types When Multiple OLS Pages on Same Store

Sometimes, stores need to creates 2 separate OLS pages for a single store/rooftop. A typical example of this would be one for Ford and one for Lincoln. Currently, since it's a single store, only one set of transportation types can be used. However...
Guest almost 2 years ago in DealerMine / Online Scheduling 1

OLS: Add Detailed Dealership Contact Info

Kia Canada has Dealer Website Guidelines that mandate the online booking tool to include the Dealerships detailed contact information on each page. Can this please be added to OLS?
Natalie Boutilier about 2 years ago in DealerMine / Online Scheduling 1

OLS: Booking Preventions by Maintenance Group

Would like the ability to "prevent booking for X number of days" by Maintenance Group similar to how we restrict Recalls today in OLS. I would like the ability to choose by maintenance groups as during peak seasons they require X days to book cert...
Katie Stackhouse about 1 year ago in DealerMine / Online Scheduling 0

OLS: Add Hyperlink or Video to Selling Lines

I would like the ability to add a hyperlink or video in the OLS Maintenance Service Selling Lines section. Currently, you can add text but if you add a hyperlink to a video or webpage explaining the service, the hyperlink is not clickable.
Katie Stackhouse about 1 year ago in DealerMine / Online Scheduling 0

OLS: Change Additonal Repairs to Additional Services

I would like the “Additional Repairs” label in OLS to be changed to “Additional Services”. I want to include detailing and other seasonal offers that aren’t “Repairs” on OLS but don't want to add them as maintenance groups as they are not maintena...
Guest over 2 years ago in DealerMine / Online Scheduling 1

Limit Times Available for OLS Based on Repair Groups

Currently, when booking by Teams in OLS you can limit which team an appt can go to based on the maintenance groups selected. However, this does not appear to account for "Additional Repairs" such as diagnostics. Please add the ability to ensure ce...
Shania Lynds over 1 year ago in DealerMine / Online Scheduling 0

OLS: Expose DMS Errors to Users on Unconfirmed Screen

When a dealership has "Push to DMS" turned on for OLS appointments and those appointments don't push through because of an error with the DMS, we should show the user in DealerMine what the error is when they open the appt in the eService unconfir...
Tim Twells almost 2 years ago in DealerMine / Online Scheduling 0

OLS: Only Display Dates That Have Available Times

When shop hours match eService Booking appt times, this works correctly and OLS only displays the next available date with times available. However, when there are times available based on shop hours, but eService booking appt times then limits th...
Patrick Manning about 2 years ago in DealerMine / Online Scheduling 0

OLS: When Adding New Vehicle It Should Fill in Matched Profile Info

When you match to a profile in OLS (after searching via email, for ex) if you add a vehicle rather than selecting an existing one, when you get to the summary only your email is populated. The name and phone from the matched profile are not. This ...
Patrick Manning about 2 years ago in DealerMine / Online Scheduling 0

OLS: Maintenance Group Title Displaying in Service History

When viewing service history in OLS, it shows the maintenance group name rather than the Alias. As it's customer facing we should use the Alias to ensure it looks professional and makes sense as often maintenance groups have odd letters associated...
Dwayne White about 2 years ago in DealerMine / Online Scheduling 0