As a BDC Manager, it is essential for us to have confidence in the accuracy and consistency of customer profile updates. If changes are being made in the DMS but are not reflected in DealerMine, we need to ensure the logs are updated to accurately...
Issue: This customer was last here in August. Why is Dealermine showing that the customer came here in September twice when the work order was from May in SERTI. These systems should reflect the same. Serti Support: The date provided is the Docume...
Option to Remove Cancel Button from OLS Confirm Email or Text
Please provide an option to remove/not display the cancel button on the confirmation email or text that gets sent to the customer after an OLS appt is booked
I would like to streamline reporting for my multi rooftop auto group. Doing so requires an API that I can pull data from. Please implement an API for this purpose.
Currently, the "Show ROs on Schedule" flag in Store Specs is not available for Serti stores. Please add this functionality so open and closed ROs can be displayed on the appt schedule.
When a dealership does not have Push to DMS turned on, meaning someone has to manually book the OLS appt in DealerMine, if a new customer has searched with and/or input a VIN in OLS, it is only carried over to DealerMine so far. The VIN appears on...
Patrick Manning
about 3 years ago
in DealerMine
0
Planned
Need a way so all CDK labour codes can also be used and set in OpCode utilization - they should match the ones available in the appt booking screen, which is not just C, W, I
I would like to see a feature added that would allow a manager to restrict how many calls can be extracted from the call selection buckets by an operator - i.e. 5-14 month calls - limit "xxx" calls extracted at one time by a particular operator. O...
When DealerMine deletes an email, its pushes a "del" into the DMS (Quorum in this case) Please allow a blank email to be saved to avoid this erroneous text in the DMS
0
Planned
0
Planned
