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DealerMine

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Texting Bubble Icon Colour

Could we change the new texting bubble to fill in fully blue when a customer is opted in? With just the outline in blue it is hard to tell the difference between opted in or not.
Kandise Bryant over 1 year ago in DealerMine / Customer Profile 0 Already exists

Scrub Voice Drops Before Pulling from Call Select

Can Voice Drops be scrubbed before they are pulled from call select? This will help ensure a higher success rate. Currently, customers are pulled from call select then scrubbed based on several factors including the batch setting (# days between).
David Haley over 1 year ago in DealerMine / Voice Drops 1 Already exists

Reporting - User Specific Breakdown (e.g. BDC Repair Order Detail Report)

I would like to limit agents from seeing other BDC reps data on reporting. Specifically the BDC repair order detail report. I want to make sure each agent can see their monthly progress without being about to calculate commissions for other agents...
David Haley 8 months ago in DealerMine / Reporting 0

Quorum: RO Status = Appt Shown on Schedule

For QuorumDMS customers, we would like to update the integration so we can pull in RO's that have status = Appointment. This will ensure the schedule is more accurate as it will reflect RO's that have been carried over to another day. Where Work O...
Guest almost 6 years ago in DealerMine / Quorum Integration 2

OLS Text Customization

On the Services part of OLS it says “If you have any other service needs or comments, please enter them here” – can this be changed to “If the maintenance service you require is not listed or if you have additional service needs or comments, pleas...
Tim Twells about 2 years ago in DealerMine / Online Scheduling 0

Google Calendar Integration

We would like to be able to have Google Calendar Integration within DealerMine for both Sales and Service CRM, mainly for appts and email/SMS comms so customers can easily click to add appts to their calendar
Rudy Parachoniak about 2 years ago in DealerMine / 3rd Party Integration / Email / Sales CRM / Texting 0

Ability to Change OLS Button

Please add the ability to change label of a button on initial screen. I would like to change the button that says "I'm a new customer" to "I'm a new guest"
Tim Twells 8 months ago in DealerMine / Online Scheduling 0

Make Vehicle Ownership Change Permission Based

Would love to see a permission that restricts who can change vehicle ownership from customer profiles based on user role/individual.
Guest about 2 years ago in DealerMine / Customer Profile / User Setup 1

Break Up Bigger Jobs Over Multiple Days

I would like the ability to break up bigger jobs on the appointment schedule without having to book multiple appointments that mess with AC's stats and end up going to No Shows. If I book an engine job, as an example, I would like to be able to br...
Tom Wilkie about 4 years ago in DealerMine / Appointment Schedule 0

OLS: Add Hyperlink in Scheduled Maintenance Section

I would like to be able to add hyperlinks in the Scheduled Maintenance section of the Online Scheduler. The hyperlink I would like embedded (see yellow highlight in image attached as to where I would like hyperlink) is: https://www.toyota.ca/toyot...
Guest about 2 years ago in DealerMine / Online Scheduling 1