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"Out of Office" Email Response

Please add the ability to send an out of office or outside business hours auto reply via both text and email when someone sends a text or email outside opening hours
Guest over 1 year ago in DealerMine / Email / Texting 1

Change SMS Icon Colour for Opt Out

If a customer replies "STOP" in order to opt-out of text messaging can the SMS bubble change to red? This way there would be an indicator for all states, Grey = Never opted in Yellow = Opt in sent but customer hasn't replied Blue = Customer has su...
Hope Gabric almost 2 years ago in DealerMine / Texting 1

Online Scheduling: Option to Opt in for SMS

Can we add a check box somewhere so the customer can opt in for texting and a statement that says "Click here to opt in for texting" We will also need to advise the customer that regular texting rates will apply
Sharon Daley over 1 year ago in DealerMine / Online Scheduling / Texting 0

Google Calendar Integration

We would like to be able to have Google Calendar Integration within DealerMine for both Sales and Service CRM, mainly for appts and email/SMS comms so customers can easily click to add appts to their calendar
Rudy Parachoniak about 2 years ago in DealerMine / 3rd Party Integration / Email / Sales CRM / Texting 0

After Hours Text Auto Reply

Can we have an automatic after hours message if a customer texts after we are closed?
Guest over 2 years ago in DealerMine / Texting 0

Ability to send Videos via Email & Text

I would like the ability to add videos to both text and emails.
Justin Doyle about 5 years ago in DealerMine / Email / Texting 0

Add Additional Merge Fields to Texting Templates

Two fields that are not available in texting that would be very useful are Transportation Code and Serial Number. Transportation code is very important for appointment confirmations, particularly with strict Waiting or Shuttle schedules. The Seria...
Leah Wallace - Brown over 1 year ago in DealerMine / Texting 1

Email & Text Out of Office Notifications

My idea would be to be able to send automatic replies to customers when I am out of office. When going on vacation, there isn't anyone to check my texts and emails through Dealermine. These messages will be left unread until I return. A lot of my ...
Ashley Pickard 11 months ago in DealerMine / Email / Texting 1

Mass Delete Texts and Emails

I would like to have the ability to mass delete texts & emails instead of having to delete them one at a time. I don't want to see the ones where customers unsubscribe.
Guest 12 months ago in DealerMine / Texting 0

Texting Tab UI filter and Refresh

It would be nice to have the following changes made to the Texting tab in DM: - Add the ability to filter "STOP" texts from the Tab.- Prevent page from resetting to "First" after viewing a text response. this is causing my staff to need to scroll ...
Guest about 2 years ago in DealerMine / Texting 1