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Telephony: Answer Rate

As a Telephony user, answer rate is a basic and vital piece of data I expect to be able to pull. Please make this available
Sharon Daley about 4 years ago in DealerMine / Reporting / Telephony 0

Texting Report

I would like to submit a feature request for texting reports. I want a report that includes how many texts went out, How many appointments were booked, ROI, What texting number the text went to, How many were viewed and such.
Guest almost 5 years ago in DealerMine / Reporting / Texting 0

Fetch and Batch ROI Reports - VIN Field

I would like to have the VIN field added to the Fetch and Batch ROI reports.
Guest over 5 years ago in DealerMine / Reporting 0

Create New Lost Sales Report

We need to make a new process like the one populating MNTForecastMaster but more accurate/granular. With this data please make a new Lost Sales report. Please keep the old report since the new one will only be able to report on data moving forward
Sharon Daley over 5 years ago in DealerMine / Reporting 0

Email Penetration Report

I would like a report that tells me customer profile Email penetration report / Basically active customers, RO in the last 24 months, versus active customers with an email address
Guest over 5 years ago in DealerMine / Reporting 0

Voice Drop Report Maintenance Data

I am looking for a report that would let me know what customer and which services were booked for customers that were left a Voice Drop. Basically, the voice drop report should let you drill down to what is being booked.
Katie Stackhouse about 6 years ago in DealerMine / Reporting / Voice Drops 0

Telephony Billing Report

To validate charges, I would like to have this report itemized so you can ultimately drill down to see every call made by every user for the month, whether it was inbound or outbound, the date/time and length of the call etc..
Lori Martin almost 5 years ago in DealerMine / Reporting / Telephony 0

VIN Call Statistics - Key Report 5.8 Date Filter

Since this report automatically looks back 12 months, it isn't very useful for stores who have trigger specs that start closer to 12, vs the typical 3 months. Please add a simple date filter that allows the user to run the report based on looking ...
Tim Twells over 5 years ago in DealerMine / Reporting 0

Key Report 2: Add Branch

KR 2 (Retention Rates) is a store level report, meaning it combines all branches. Can a branch filter be added as well?
Guest almost 5 years ago in DealerMine / Reporting 0

Active Users on Reports

I would like to have a sort option that allows the dealership to include only Service BDC agents that are currently marked as active in DM and scrub out the rest. Like a checkbox that would allow inclusion or exclusion of inactive users. Ex: If yo...
Sharon Daley over 4 years ago in DealerMine / Reporting 0