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Online Scheduling

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OLS: Reschedule Online Appts

It would be great if OLS would help customers be able to rebook their appointment. If a customer has an appointment for Oct 21st and then go back into OLS and book an appointment for Oct 15 we would like it to say something along the lines of... T...
Kandise Bryant 9 months ago in DealerMine / Online Scheduling 0

Option to Remove Cancel Button from OLS Confirm Email or Text

Please provide an option to remove/not display the cancel button on the confirmation email or text that gets sent to the customer after an OLS appt is booked
Guest over 1 year ago in DealerMine / Online Scheduling 0 Planned

Online Scheduling: Option to Opt in for SMS

Can we add a check box somewhere so the customer can opt in for texting and a statement that says "Click here to opt in for texting" We will also need to advise the customer that regular texting rates will apply
Sharon Daley over 1 year ago in DealerMine / Online Scheduling / Texting 0

OLS: Add Address Field

To ensure we have complete information when generating an RO, please add an address field in OLS with the option to make it mandatory for booking.
Natalie Boutilier about 1 year ago in DealerMine / Online Scheduling 0

OLS: Option to Have Phone Number be Mandatory for Book as Guest

Please create an option to allow the phone number to be made mandatory when booking as guest in OLS.
Natalie Boutilier about 1 year ago in DealerMine / Online Scheduling 3

OLS: Custom Transportation Verbiage

We would like to be able to change “Please select you your transportation option” to “Select the DROP OFF button to confirm a non-waiting appointment”. We would also like to be able to add the following text under the DROP OFF button. “For Service...
David Haley about 1 year ago in DealerMine / Online Scheduling 0

OLS Text Customization

On the Services part of OLS it says “If you have any other service needs or comments, please enter them here” – can this be changed to “If the maintenance service you require is not listed or if you have additional service needs or comments, pleas...
Tim Twells about 2 years ago in DealerMine / Online Scheduling 0

Ability to Change OLS Button

Please add the ability to change label of a button on initial screen. I would like to change the button that says "I'm a new customer" to "I'm a new guest"
Tim Twells 8 months ago in DealerMine / Online Scheduling 0

OLS: Add Hyperlink in Scheduled Maintenance Section

I would like to be able to add hyperlinks in the Scheduled Maintenance section of the Online Scheduler. The hyperlink I would like embedded (see yellow highlight in image attached as to where I would like hyperlink) is: https://www.toyota.ca/toyot...
Guest about 2 years ago in DealerMine / Online Scheduling 1

Online Scheduling Tab - Display Last 8 of VIN

When a new OLS appt comes into the unconfirmed tab, and you move to step 2 of the confirmation which is to select a vehicle from the customer's profile, sometimes there is more than one of the same vehicle YMM which makes it impossible to know whi...
Kandise Bryant over 1 year ago in DealerMine / Online Scheduling 0