In Store Specs, you can enable the ability to send an email after each appt. Please also allow the ability to send a text. This may require some way for the customer to identify which way they would prefer to receive to ensure they don't receive both
I would like the option to duplicate an email or text template within Template/Batch Setup. Instead of having to create a new template with the same verbiage and links and changing the subject line, I would like to be able to highlight a template ...
It would be handy to have a "Clear All" or "mark All as Read" button so you do not have to mark each individual text as read. A lot of the text messages we have are for opting in, stopping and replying to confirm appointments
I would like to submit a feature request for texting reports. I want a report that includes how many texts went out, How many appointments were booked, ROI, What texting number the text went to, How many were viewed and such.
Here is a scenario - A father and daughter have both of their vehicles on one profile because both are under the ownership of the mother. The daughter has an appt that we sent a text for but it wound up going to the mother since the cell field is ...
Like for email, would like to have the ability to do a Fetch Text campaign. We should only allow it if user have access to a Batch text number (probably same logic as in batch automation by text?)
It would be nice that when texting a customer the corresponding/linked text template would pre-populate as it does when you send an email. For example, if the contact type selected is Confirm it will default to the starred text template for Confirm.
