Change Request: Streamlining Digital Check-In Signatures to Enhance Efficiency and Eliminate Redundancy in Power Lane Workflow

I would like to propose an improvement regarding the digital check-in process for customers scheduling service appointments online. Currently, upon check-in, customers are required to provide an electronic signature to finalize the process. However, I have identified a redundancy in the workflow when advisors access the appointment in Power Lane.

Specifically, advisors are compelled to add a second signature in order to generate a work order, which subsequently populates the signature field on the Tech Copy. This poses an issue since the customer is not physically present to sign for a second time. Consequently, the original signature recorded during the digital check-in fails to transfer seamlessly to the appointment signature field in Power Lane.

To streamline this process and eliminate unnecessary duplication, I recommend implementing a seamless transfer of the customer's initial digital check-in signature to the appointment signature field in Power Lane. By doing so, we can ensure a more efficient and accurate documentation process while eliminating customer inconvenience by avoiding the need for a second signature.