Quorum Ideas Portal
Looking to find out if there is a way to know who read a text message in a customers profile? We ran into a situation where a rep read a text message and never responded back to the customer.
Can Dealermine track every step of who marked a text or email read?
A customer texted back with a time they want to come in and someone read the message and never replied back to the customer. Can you tell me who read that message or marked it as read?
