As you know these are all essentially convenience features that I think would make DealerMine's email service more user friendly:
1) There doesn't not seem to be a draft/save function, if I leave an email partially complete to focus on another task or flip through other tabs to find some piece of information the email will be gone when I come back to it and I have to start again.
2) Similarly, if I minimize one email and open another, if I then close either of them they both close.
3) An autofill for email addresses would be very helpful. It does automatically populate the field with the customer email when their profile is open, but any other use such as internal emails or forwarding email requires manually inputting email addresses.
4) When an email template is selected anything written is erased (really only a problem when I forget to select a template first).
5) Templates are not available when replying to or forwarding an email.