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Key Report 5.1 Add Voice Drops

I would like the "auto calls" changed to "voice drops" in the reporting data and graph information. Auto calls are no longer a valid reporting item. It would be great to see voice drop information in this report.
Guest over 5 years ago in DealerMine / Reporting / Voice Drops 0

Telephony - Reporting on Call Type

I would like a report that breaks down all of the Inbound/Outbound Telephony calls by Call Type: CSI, Maintenance, Recall, etc.
Guest almost 6 years ago in DealerMine / Reporting / Telephony 0

Phone Number on Appointment Reception List Report

I would like a column for phone numbers added to the Appointment Reception List report. Service -- Appt Lists -- Appt Reception List
Guest almost 6 years ago in DealerMine / Reporting 0

Lost Sales by Technician

I would like the lost sales report to also include technicians / I need visibility into all touch points with a customer and who is or isn't selling / I like that you added AC to the lost sales report but now I also want to see lost sales by techn...
Guest about 6 years ago in DealerMine / Reporting 0

Filter Option for Key Report 2.3

Please add a filter option to Key Report 2.3 so I can sort by Username and have all the maintenance under that person, then be able to drill down to see the RO number associated with the lines that were deleted.
Hope Gabric over 5 years ago in DealerMine / Reporting 0

Fetch ROI Report Enhancement

When running this report it would be helpful to see how "recycles" that have been made on a said fetch. That way I can see how much effort the BDC is giving to fetch's that are one off customer touches. That way we can tell what is working and wha...
Hope Gabric over 5 years ago in DealerMine / Reporting 0

Report on Hours per RO by Make

When I attended the last DealerMine Summit I was given a chart to break down for close rate with 4 different categories. I have highlighted the manufacturers we represent and would like to know if there is a way that I could get a breakdown by man...
Hope Gabric over 5 years ago in DealerMine / Reporting 0

Add Voice Drop Audio File Name to Report

I would like the ability to see the voice file used in the Voice Drop report to be able to better identify what recordings work better than others. Is this something we can add?
Guest almost 6 years ago in DealerMine / Reporting / Voice Drops 0

MVI Report

I would like a report that shows MSI/MVI customers from last year, if they came in this year and if they are a new/used vehicle customer. Retention is a key target at the dealership lately and I require this information in an easy to read report. ...
Guest over 5 years ago in DealerMine / Reporting 0

Voice Drop Usage Report

We are wondering if there is anyway to get a voice drop report that looks similar to this? These would be the campaigns from fetch automation so we can see the success per campaign
Guest about 5 years ago in DealerMine / Reporting / Voice Drops 0