Texting

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Read Receipt for Text Messages

Looking to find out if there is a way to know who read a text message in a customers profile? We ran into a situation where a rep read a text message and never responded back to the customer. Can Dealermine track every step of who marked a text or...

Guest over 2 years ago in DealerMine / Texting 0

1 VOTE

Ability to Cancel Future Scheduled Text Campaigns

Please add the ability to cancel ALL future scheduled Text Blast Campaigns. Currently, users are unable to cancel future scheduled Text Blast Campaigns that are scheduled for the same day as they are receiving a message that "The job has run, can ...

Shania Lynds over 1 year ago in DealerMine / Batch Jobs / Fetch / Texting 0

1 VOTE

Text Reporting for Confirms

I am requesting a batch text report that identifies who responded to the confirmation batch text with one of the following replies Yes No Rescheduled I would also like the report to identify how many of those customers showed vs no show

Guest over 1 year ago in DealerMine / Reporting / Texting 0

2 VOTE

Add Merge Field to Texting Templates

Please add merge field <<last service advisor>> to texting template (email likely makes sense too). This request stemmed from a CSI request. They want to be able to identify the service advisor on the RO that will have just closed, gen...

Guest about 3 years ago in DealerMine / Texting 1

2 VOTE

Add Sales Merge Field to Templates

Please add <sales_person> as a merge field in text and email templates

Guest about 3 years ago in DealerMine / Email / Texting 0

2 VOTE

Reporting: Texting Analytics

I am requesting a report for Texting Analytics when using batch texting. Maybe the data could be added to Fetch ROI, Batch ROI and/or Outreach Performance

Hope Gabric over 4 years ago in DealerMine / Reporting / Texting 0

1 VOTE

Contact History Should Show All Text Messages

Please include customer replies in contact history rather than just showing the outbound contact. it's tedious to have to go to text history for this

Guest over 2 years ago in DealerMine / Customer Profile / Texting 0

1 VOTE

Multi Select Text Messages

Please add a multi select option to the texting screen, so that I can select multiple lines/messages at a time to mark them as read.

Guest almost 4 years ago in DealerMine / Texting 0

1 VOTE

Emojis Use in Texting

Can Dealermine at some point incorporate emojis? I've read that msgs with emojis generate a better response rate.

Guest about 4 years ago in DealerMine / Texting 0

1 VOTE

Mass Delete Templates

I would like the ability to do a mass delete of email and text templates instead of deleting them one by one. Have a check box to select more then one template at a time If an email or text template is used by Batch and would like it removed maybe...

Guest about 4 years ago in DealerMine / Batch Jobs / Email / Texting 0

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