Service Advisor Efficiency Tracking

The Service Advisor Efficiency Tracking feature in Q Analytics enables dealerships to measure and monitor the performance and efficiency of service advisors in handling work orders. This feature provides comprehensive insights into the status of work orders, including the number of work orders posted, open, and deleted within a specific period. The goal is to provide a clear measurement of service advisor efficiency and enhance overall operational effectiveness.

Features:

Work Order Analysis: Capture and analyze all work orders opened within a specified timeframe.

Post Rate Calculation: Calculate the percentage of work orders posted by each service advisor.

Comprehensive Metrics: Track the number of work orders still open and those that have been deleted.

Total RO Efficiency Report: Generate an informative Q Analytics report that highlights the overall efficiency of service advisors based on the total number of repair orders posted within a given period.

Key Benefits:

Performance Evaluation: Evaluate service advisor efficiency by measuring their post rate and comparing it to established benchmarks.

Operational Insights: Identify areas of improvement in work order management, including the number of open or deleted work orders.

Goal Tracking: Set performance goals and track progress over time to drive continuous improvement.