Automated Call Select Buckets

I like to have subgroups underneath the maintenance buckets

1 for texting, 1 for email & 1 for calling

In the texting bucket I would like Batch Templates to go out to customers, that automatically populate "Recommended Maintenance"

If customers do not respond, I would like these customers to move to the email bucket, and eventually with no further response, they would be moved into the calling bucket.