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Quorum Ideas Portal
Status Planned
Workspace DealerMine
Created by Patrick Manning
Created on May 4, 2022

OLS: Carry VIN over When Push to DMS OFF

When a dealership does not have Push to DMS turned on, meaning someone has to manually book the OLS appt in DealerMine, if a new customer has searched with and/or input a VIN in OLS, it is only carried over to DealerMine so far.

The VIN appears on the appt request line in the Unconfirmed tab, but it does not show anywhere on the Confirm Appointment screen, nor does it carry over to the search screen when a user searches for and/or adds the new customer in the system. So essentially at this point the user has to "remember" to copy the VIN prior to opening the Confirm Appointment screen, then copy it into the Add Vehicle screen when they reach that point of the process. Most users will forget to copy the VIN, and opt to just add an unknown VIN to the file.

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