Pop Open Urgent Customer Notes

I need the ability to place an important flag on a difficult customer file so the BDC Reps are aware how to deal with them, in case they call back in. I know you can currently place a customer note and flag it as urgent, which will place a red "!" beside the Notes Tab. However, I would like to see if you could perhaps pop-up the customer note, when marked urgent, when entering the customer's profile.