I would like to put a feature request in for Auto Add Opcodes. I would like to be able to control the order in which the opcodes are added, not just the position. You can control if the Auto Add lines are at the bottom or the top of the other line...
The Ability to view listen to call recordings should be based on user access. Currently, anyone with access to a customer profile can listen to calls. From a confidentiality and privacy perspective, this needs to be tightened up as only select peo...
When creating transportation codes we were trying to match the colours from store to store which is a near impossible task without spending a lot of time trying to figure them out. When you select a colour, can you not show a HEX colour code so th...
When changing Shop Hours, I would like to see this NOT change them in the past, so we can go back in time and see how many appts the shop was asking for at any given time, since there is currently no reporting and method to do this
I would ike a way to block off half a day when we are closing at 2pm on Christmas eve and New Year's eve. I realize I could use Exceptions/Vacations and then copy the rule to all other Advisors, but this is tedious. It would be a good idea to be a...
User Access Removal Should Also Remove Email Access
When we are removing a user from the store access under user setup can we please have it so that the email Inbox that is linked to them for that store is removed as well? Users can still see the email account once access has been removed unless yo...
When you create a role in role setup, you can already duplicate to additional stores, but if you edit that role afterwards, you have no way if duplicating the changes across the same role with the other stores. I just had to go through all 14 stor...
Can we please add the ability to "delete" MPI's through the GUI (e.g. Followup (Refusals)) by (1) manual selection (2) based upon the Filters: Reason, Service, Origin, Type and a specified date range?
I would like the ability to email the BDC Managers and other specific users when the shop is overbooked. It would be great if we had the ability to manually type in the email addresses. At the moment, we only have the option of selecting the users...
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