Create Communicator Utilization reporting that shows usage of QTemplates

The QTemplates/Communicator Reporting feature provides comprehensive insights into the usage and effectiveness of QTemplates and the Communicator tool across all stores. This reporting feature addresses the need to track and measure the utilization of QTemplates and Communicator to avoid churn and improve dealership communication.

Key Features:

Usage Tracking: Track and measure the usage of QTemplates and Communicator across stores. Gain insights into the number of messages created using QTemplates and overall usage of the Communicator application.

External Communication Analysis: Analyze the volume and frequency of messages exchanged with customers to evaluate communication effectiveness.

Utilization Metrics: Generate utilization metrics for QTemplates and Communicator. Assess adoption and utilization patterns across stores, teams, or individual users. Use this data to identify areas for targeted training and resource allocation.

Plug-in Usage Analysis: Identify and analyze the usage of plug-ins within Communicator. Determine the most frequently used plug-ins to understand popular features and their impact on communication efficiency.

Churn Avoidance: Proactively monitor customer communication using the reporting feature. Identify areas for improvement and ensure effective engagement to enhance customer satisfaction and retention.

Benchmarking: Establish benchmarks for QTemplates and Communicator usage. Compare usage metrics over time to track progress, set performance targets, and drive continuous improvement in communication practices.